Returns & Refund Policy

Due to the perishable nature of our frozen food products, we are unable to accept returns or offer refunds once your order has been dispatched.

If your order arrives damaged, defrosted, or is incorrect, please contact us within 24 hours of delivery at info@on-digital.co.uk with a photo of the issue and your order number. We will arrange a replacement or full refund at our discretion.

Pre-orders: You may cancel a pre-order for a full refund at any time before the dispatch date. Once dispatched, the standard policy above applies.

Subscriptions: You may cancel your subscription at any time before the next billing date. Any orders already dispatched are non-refundable.

Your statutory rights are not affected.